Shipping policy

 

Processing time

Orders are packed and dispatched from North Miami, Florida within 1 to 3 business days. Orders placed on a weekend or a public holiday are processed the next business day. If a promotion or holiday period slows us down, we will say so on the site.

Shipping within the United States

Standard shipping is $3.99, and shipping is free on orders of $75 or more. Delivery usually takes 3 to 7 business days after dispatch.

International shipping

We currently ship to 27 countries, including Canada, the United Kingdom, Australia, Japan and most of the European Union. Rates are calculated at checkout based on your destination and the size of your order, and parcels are carried by USPS or DHL Express. Delivery typically takes 7 to 21 business days. Free shipping applies to United States orders only.

Import duties, taxes and customs charges are not included in your order total and are the responsibility of the recipient. These are set by your own country, and we are not able to calculate, control or refund them.

Tracking

Every order ships with tracking. You will receive a confirmation email when you place your order, and a second email with your tracking number once your parcel is on its way. Tracking can take 24 to 48 hours to begin updating.

Addresses

Please check your shipping address before you order. We are not able to change an address once a parcel has been dispatched. If a parcel is returned to us as undeliverable, we will contact you and send it again once the correct address is confirmed. Reshipping costs may apply.

Delays, loss and damage

Once a parcel is with the carrier, delivery timing is outside our control. If your tracking has not updated for 7 business days, or your order arrives damaged, write to us at support@magneticonesie.com and we will work with the carrier to put it right. Please raise any claim within 30 days of the dispatch date. For parcels the carrier records as delivered but which cannot be found, we will help you open a claim, though we are not able to offer a refund in every case.

Returns

Returns are covered separately in our Refund policy.

Any question at all, write to us at support@magneticonesie.com and a person will answer.